Product Designer

I help engineers find answers in seconds — not minutes.

Previously at Splunk, designing crisis dashboards and monitoring tools.

🧑💻
Viet Nguyen
Product Designer

7+
Years of Impact
Product Designer

🏢
Enterprise,
Data Viz, DevTool

🎯
Recent Win
Data Viz, DevTool

Featured WORK

Selected Projects

When a website crashes, engineers need answers in seconds

🔒 Password protected – NDA work. Request access

Splunk

Full case study

Website Dashboard

RUM

8 hours → 15 minutes: Making monitoring setup human

🔒 Password protected – NDA work. Request access

Splunk

Full case study

Synthetics

Workflow

Building a design system without authority to mandate it

🔒 Password protected – NDA work. Request access

Splunk

Full case study

Design system

Visualization

Redesigned BART station navigation, making public transit more accessible for daily commuters

Side project

Full case study

BACKGROUND

About me

Viet Nguyen

Bay Area, CA

Professional Summary

I’m a Senior Product Designer with 6+ years of experience turning complex, data-heavy systems into clear, decision-ready products. I specialize in platform, observability, and reliability workflows—where clarity directly affects speed, trust, and outcomes.

My approach is to align design, engineering, and product around how people think under pressure. I’ve led work across Real User Monitoring, Synthetic Monitoring, onboarding, and design systems—shipping solutions that reduce mental load, accelerate action, and restore confidence in the system. I’m passionate about clarity, craft, and building products that feel calm, intentional, and trustworthy at scale.

Core Competencies

Design tools

Figma

Sketch

Adobe XD

Above Creative Suite

Design Skills

UX/UI

User Research

Wireframing

Prototyping

Design System

Interaction Design

Technicals

HTML/CSS

React Basics

JavaScript

Soft Skills

User Empathy

Collaboration

Communication

Problem Solving

Aigle/Scrum

Mentorship

Experience Highlights

Product Designer at Splunk

FEB 2019 - APR 2024

  • Led redesign of Real User Monitoring (RUM) troubleshooting experiences by prioritizing decision-ready signals over raw metrics, reducing incident diagnosis time ~30%

  • Consolidated fragmented incident workflows into a crisis-oriented dashboard aligned to how engineers operate under pressure (what broke, impact, what to fix first)

  • Designed “Chrome Import” onboarding workflow for Synthetic Monitoring to replace script-first setup with record-and-import, reducing setup time from 8+ hours to ~15 minutes and enabling non-technical teams to own monitoring

  • Enabled 150+ non-technical users to create monitors; drove 10× increase in monitor creation within six months; improved first-run success to ~85%

  • Built cross-portfolio visualization standards (audit → semantics → density → components) to improve platform trust across Security + Observability

  • Contributed to scalable UI foundations (design system, dark mode, reusable components), accelerating execution ~40% and reducing duplicated work

Lead UX/UI Designer at btrax

JAN 2018-JAN 2019

  • Led end-to-end UX/UI for web and mobile redesigns, improving product discovery and usability for consumer and eCommerce experiences

  • Used prototyping and testing to iterate on navigation, hierarchy, and conversion-critical flows, increasing web traffic ~6%

UX/UI Designer at Freelance

AUG 2017 - JAN 2018

  • Designed responsive websites and brand/UX foundations for nonprofit and small business clients, improving usability and traffic (~5%)

  • Delivered wireframes, UI, and handoff assets under tight timelines with direct stakeholder collaboration

Let's work together

I'm always excited to take on new challenges and help businesses create meaningful connections with their users.

Currently Available

I'm currently open to freelance projects and full-time opportunities. Let's discuss how I can help bring your vision to life.

Testimonials